Frequently Asked Questions
Smooth Assist FAQs Go To Top
So what tasks do you actually offer with your service?
My service is unique and I operate on an as needed basis. These are the tasks I do most often but if you need something that’s not listed, just ask. I’ve likely done it somewhere at some point and I’m a quick study! Here’s the list:
- Bookkeeping/Accounting
- Payroll/ Human Resources
- Forecasting
- Strategizing
- Accounts Receivable/Collections
- Project Management
- Marketing Outreach
- And much more – if you didn’t see what you need just ask!
Do I have to pay you up front to ‘reserve’ your services?
No, you sure don’t. I’m a person of my word and I’ve been blessed that the vast majority of clients I’ve worked with were the same way so I haven’t ever worried about having someone back out at the last minute or not pay me when the work is done. You pay me after the project is finished.
Do you have a resume with a work history I could see? Reference?
Yes and Yes! Send me an email or call me and I will send it right over to you. I’m very proud of work with past employers and I have a lot of repeat clients who tell me to use them as a reference if I need one.
Has anyone ever taken you up on your money back guarantee?
No, well not yet but I don’t plan on that happening either. I mean no one’s perfect and I’ve made mistakes but especially when I’m doing a tedious and important task for a client I REALLY give it 100% of my focused attention and if I have even a glimmer of a doubt, I stop and talk to them before I do anymore. But it’s there so you can feel at ease and should there be an instance where a client feels my work was subpar, I will honor it. I am a woman of my word.
How do you price your work, is it by the hour or by the task?
Well both actually. Many of these tasks I have done many, many times and unless there is something odd about it, I already know how long it will take me so I just have a solid price for that task. Other things almost have to be hourly. If I am doing something, then what I did gets worked on by another person and then back to me, meanwhile I’m doing something else waiting for the project to get back to me, I would charge by the hour.
Do you have something similar to a menu with your per task price and/or hourly charge?
I do and I would be happy to email that to you. I just ask that you keep it confidential. If you know someone you think could use my services that’s fine, but I don’t list my prices online because I don’t want to end up in some bidding war with my competition. Truth is, that information is between you and me. The vast majority of my clients tell me I’m too cheap but I charge what I think is fair.
My office manager will be gone at least 6 weeks on maternity leave and I really need someone basically full time but just for 6 weeks or so. Do you do any longer periods with the same employer?
Something like that would depend a lot on the timing. I’m open to doing as much as a client needs, as long as I don’t have prior commitments I have made with other clients. But if we have enough lead time I can most likely accommodate that.